I’m a strategic Product and Service Designer with experience in local and central government, citizen engagement, and digital transformation. I’m passionate about addressing systemic challenges through an evidence-based, user-centric, collaborative, and inclusive approach. Below are selected projects that demonstrate my strengths in design research, strategic thinking, prototyping, accessibility, collaboration, and communication.
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Across these projects, I’ve demonstrated how product and service design can align organisational goals with resident needs through thoughtful research, inclusive collaboration, and clear communication. My work has delivered tangible outcomes, strengthened internal relationships, and supported sustainable digital transformation in the public sector.